​The Smith Family Shop Information and Policies

Trading name

This shop is operated by The Smith Family, ABN 28 000 030 179

We can be contacted via:

  • Email on catalogue@thesmithfamily.com.au
  • Mail at GPO Box 105100, Sydney NSW 2001, Australia
  • Telephone on 1800 024 069 (toll free within Australia) or +61 2 9085 7222 (elsewhere) between 8:30am and 5:00pm AEST Monday to Friday
  • Facsimile on +61 2 9085 7294

Placing orders

  1. All prices shown are in Australian dollars. The Smith Family reserves the right to change prices without notice.
  2. Orders can only be shipped within Australia:
    • By telephone on 1800 024 069 (toll free within Australia) or +61 2 9085 7222 (elsewhere) between 8:30am and 5:00pm AEST Monday to Friday
    • By facsimile on +61 2 9085 7294
    • By post to The Smith Family Shop, GPO Box 105100, Sydney NSW 2001.
  3. All prices are in Australian dollars (AUD) and include GST where applicable.
  4. Payment must be made by credit card (Visa, MasterCard or American Express) and the total for each order will be charged in Australian dollars.

Shipping

  1. Delivery is via standard Australia Post services. Additional charges will apply for express delivery.
  2. Allow 10 business days from placement of order for delivery. Please contact us for a quote.

Important information about Joyspreader gift and donations generally

All Joyspreader gifts and donations to The Smith Family of $2 or more are tax-deductible for Australian dollars. Donations provide support to our Learning for Life students and their families. If you have nominated that you donations should be used to purchase particular gifts and we have received sufficient funds to meet the need for one or more of those gifts, The Smith Family will redirect your donation to where the need is greatest with our Learning for Life program.

Joyspreader gifts are allocated on the basis of need and cannot be redirected to particular students. If you are a sponsor you can find more information about sending a gift to your sponsored child here or call 1800 024 069 for more information.